"SAN FRANCISCO, Sept. 9 — When Neil Dingman recently went on a European vacation, he took his iPhone with him with no intention of using it much. In fact, for the 14 days he was there, he used it only a handful of times and had expected to see just a small increase in his next bill for roaming charges.
Instead, he was charged $852.31.
As it turned out, the cellphone carried by Mr. Dingman, a mortgage consultant in Minneapolis, made calls on a European data network several times each hour to check for e-mail messages. Because he didn’t deactivate the feature that automatically checks for new e-mail messages, during Mr. Dingman’s trip through Italy, Croatia and Malta, the phone went to retrieve e-mail more than 500 times.
Other iPhone users have felt the sting of high roaming charges with their iPhone, too. Some, like Mr. Dingman, are unaware that they need to disable the e-mail feature; others are billed erroneously; still others misunderstand the explanation of charges they are given by AT&T customer service representatives. Many of them are complaining to the company or on blogs...."read full story...